Top 10 FAQs
How do l assemble my DXRacer gaming chair?
Watching the assembly video or guide is a must before assembling your DXRacer gaming chair, as it will provide you with important safety information and assembly instructions. The majority of customers require approximately 20 minutes to assemble their chairs.
Which size of DXRacer gaming chair is best for me?
The DXRacer gaming chairs come in three sizes (Regular/L, Plus/XL and Super Plus/XXL) to allow you to find the perfect fit for your body. If you're in between sizes, go up a size for more space.
Orders & Payment
Can I modify my delivery address, color, promotional code, or other details for my order?
If your order is unpaid, you can cancel it and place a new order.
The product’s color, delivery address, promotional code, or other details cannot be modified after an order has been submitted and paid for.
If your order is ready to be shipped, you can simply cancel it and place a new one. All amounts will be refunded with no additional fee.
Once an order has left the warehouse, it can no longer be canceled. If you are unhappy with your purchase for any reason, you can request a return and place a new order. ( If you request a return after the item has been shipped, you are responsible for the additional shipping fee, wear and tear fee, etc. )
Can I cancel my order?
If your order is unpaid, you can cancel it.
If I don’t want to subscribe to DXRacer newsletters, what should I do?
If you do not wish to receive emails from DXRacer regarding the latest news and discounts, please visit your account settings page and turn it off.
Delivery & Shipping
How long will my order be delivered?
Under normal circumstances, the current shipping times for in-stock products are two to five business days, depending on your location. Pre-ordered products may take between one and two months to arrive. We will seek to deliver your order as soon as possible, but we cannot be held responsible for delivery delays due to conditions beyond our control such as COVID-19, adverse weather conditions, etc.
Can I exchange my chair after my order has been shipped?
Currently, we do not offer exchanges for our products. You can simply return your chair and repurchase it. Do note that there will be an additional return fee. (Refer to our Return Policy for more information)
Warranty & Return
What does my product warranty cover?
For the following time periods, your warranty will be in effect (from the date your original order was shipped):
1)Gaming Chairs
·Drifting Series—2-year warranty
·Craft Series—3-year warranty (Additional 2-year extended warranty for free)
·Martian Series—3-year warranty (Additional 2-year extended warranty for free)
2)Accessories
Accessories are guaranteed for 1 year
For more details, please check the
Warranty Policy.
Assembly & Care
How do l assemble my DXRacer gaming chair?
Watching the assembly video or guide is a must before assembling your DXRacer gaming chair, as it will provide you with important safety information and assembly instructions. The majority of customers require approximately 20 minutes to assemble their chairs.
Others
Which size of DXRacer gaming chair is best for me?
The DXRacer gaming chairs come in three sizes (Regular/L, Plus/XL and Super Plus/XXL) to allow you to find the perfect fit for your body. If you're in between sizes, go up a size for more space.